Beckhoff Support Info Report 1.4

Beckhoff Support Info Report is a diagnostic and reporting utility from Beckhoff Automation designed to simplify troubleshooting for systems running TwinCAT and Beckhoff industrial PCs. It automatically collects relevant system, hardware, and software details and packages them into a single report that can be shared with Beckhoff Technical Support or engineering teams, accelerating issue analysis and resolution.

Key capabilities:

• Gathers system information: CPU, memory, storage, BIOS/firmware, device drivers, and Windows version.
• Captures network and fieldbus details, including EtherCAT device and topology information where available.
• Collects TwinCAT data: versions, configurations, runtime state, and relevant logs.
• Aggregates Windows and application event logs, configuration files, and other diagnostics into one compressed package.
• Provides options to tailor what is included, helping focus on the data needed for a specific case.

Typical uses:

• Troubleshooting TwinCAT startup, real-time performance, or fieldbus communication issues.
• Verifying system compatibility before updates or migrations.
• Speeding up remote diagnostics by giving support a comprehensive view of the system.

The tool is intended for machine builders, system integrators, and maintenance teams working with Beckhoff hardware and TwinCAT environments. It runs on Windows-based Beckhoff systems and may require administrator privileges to capture all details.

Beckhoff Support Info Report is developed by Beckhoff Automation and is used by 6 users of Software Informer. The most popular version of this product among our users is 1.4.